makepositive named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study » ISG is a…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and…
Noetica Finalist for Global Top Ranking Performers Awards
Noetica Finalist for ContactCenterWorld 18th Annual Global Top Ranking Performers Awards Noetica have announced that it…
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
FourNet Grows with Acquisition of Cisco Specialists Nowcomm
FourNet grows with acquisition of Cisco specialists Nowcomm – Purchase of Cisco Gold Partner enhances FourNet’s…
ResQ Creating 290 New Contact Centre Jobs in Hull
ResQ takes second floor of historic Hammonds of Hull building, creating 290 new contact centre jobs…
ChatGPT Will Augment Contact Centre Agents – Not Replace Them
ChatGPT Will Augment Contact Centre Agents – Not Replace Them Neil Glover, Senior Director, Client Solutions…
Outbound with Omningage – What you need to know
Outbound with Omningage – What you need to know on how to improve your contact centre…
Navigating Change: 5 Key Contact Centre Trends
Navigating Change: 5 Key Contact Centre Trends – Free Report Download from Enghouse Interactive The latest…
Experts Bring Cloud-Based Tech to Contact Centres for Refugees
UNHCR Partners with UNICC and Leading Industry Experts to Bring Cloud-Based Technology to Call Centres for…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…
Navigating a Turbulent Economy with Customer Engagement
Navigating a turbulent economy with customer engagement and automation platforms Citizens and organisations are struggling amid…
Lemon Contact Centre Shortlisted for Five Awards
Lemon Contact Centre is hoping to squeeze out the competition at a prestigious national awards ceremony…
OneFamily Improves Engagement with Outbound Solution
OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology Noetica,…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
Calabrio OpenAI Accelerate Contact Centre Efficiency
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and…
Using Data to Drive your Wellbeing strategy – Sabio Group
Using data to drive your wellbeing strategy – Phoebe Asquith – Research Psychologist & Senior Business…
Whistl appoint James Revell as Director of Contact Centres
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed James Revell as…
Welsh Contact Centre Forum rebrands as CNECT Wales
The Welsh Contact Centre Forum rebrands as CNECT Wales to reflect the evolution of Welsh businesses…