Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
VoiceSage New COO To Prioritise Expansion Plans
VoiceSage New COO To Prioritise Expansion Plans – New senior financial and management expert joins the…
Euro 2016 Advice and Guidance for the Contact Centre
Euro 2016 – In advance of England’s ‘Must win’ football match against Iceland tonight (Monday 27th…
Sabio wins two major awards at Verint EMEA Partner Summit 2016
Sabio wins two major awards at Verint EMEA Partner Summit 2016 Sabio recognised as Verint Partner…
Frost & Sullivan Lauds Teleopti Stellar Customer Engagement
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
The Disposable Agent – How much it is costing?
The Disposable Contact Centre Agent – Rebecca Anderson of Aspect Software looks at the high cost…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Webhelp Acquire GoExcellent to Reach $1bn Turnover
Webhelp reaches US$1BN turnover with the acquisition of leading Scandinavian Outsource contact centre company, GoExcellent. Webhelp,…
Rank Set To Open Sheffield Based Contact Centre
The Rank Group, the leisure and gaming company which includes brands such as Mecca Bingo and…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Knowledge Powered Solutions Top Knowledge Providers
Knowledge Powered Solutions have been named in the Top 10 Knowledge Management Software Providers by Tech…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…
Outsource Sometimes its best to use the Experts
Outsource or not to outsource that is the question. Like the contact centre industry which we…
RSVP, the London based Outsourcer, are a Talented Bunch
RSVP ‘s staff at their London based contact centre are a talented bunch as proved by…
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents…
Just 1 in 5 Five Customers Get Through First Time
Just one in five customers get through to a business the first time they call according…