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Dimension Data Global Contact Centre Benchmarking Report

dd.benchmarking.report.aug.2016The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than 700 data points on every aspect affecting today’s contact centres.

Dimension Data are sharing their latest content with the contact centre community worldwide  which is available now and provided free of charge via the links below:

Top trends infographic

Key findings video

Country results

Sector performance summary reports

For a limited period, Dimension Data are also offering complimentary access to their Benchmark Results Portal, where you can filter 700+ performance metrics by region, sectors, service type, size and more. Click here to guarantee your access to the industry’s most powerful result analysis tool.


dimension.data.logo.2015.448.224.imageAdditional Information

For additional information on Dimension Data, in addition to the above mentioned website links, visit their Website

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