Auto Windscreens Achieves High Score in Benchmarking
Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of Customer Service in 2022…
Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of Customer Service in 2022…
The largest HR & operational benchmarking Report of UK customer contact operations is now available from ContactBabel Ggiving detailed information…
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than…
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences are being slowed by…
HMRC has been criticised for failing to answer more than half of the telephone calls it received via their contact…
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever HR & operational benchmarking…
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s web chat, social media,…
New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits When it comes to…
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com in conjunction with Dimension…
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…