CCMA Benchmarking Tool now open for 2024 Registrations

CCMA Benchmarking Tool for contact centres now open for 2024 Registrations – Get ready to Measure,…

Auto Windscreens Achieves High Score in Benchmarking

Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of…

UK Contact Centre HR & Operational Benchmarking Report

The largest HR & operational benchmarking Report of UK customer contact operations is now available from…

Dimension Data Global Contact Centre Benchmarking Report

The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…

DigitaI Customer Experience Misses the Human Touch

DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…

HMRC Contact Centres ‘Unacceptable’

HMRC has been criticised for failing to answer more than half of the telephone calls it…

Contact Centre Operational Benchmarking Reports

Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…

Dimension Data: Organistations warned to invest in Digital Engagement or die

Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s…

Zendesk Benchmark: How Customer Service Teams Operate Can Matter More than Industry Comparisons

New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits…

Dimension Data 2014/15 Global Contact Centre Benchmarking Survey

-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com…

Generation Y says Goodbye to the Phone

New contact centre research published today reveals that for Generation Y – individuals born between 1980…

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