UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from ContactBabel Ggiving detailed information…
Benchmarking
Genesys Launch Omnichannel Benchmarking Tool
Genesys Launches Omnichannel Customer Service Benchmarking Tool – Tool helps companies identify strengths and opportunities for growth Genesys , the…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences are being slowed by…
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it received via their contact…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever HR & operational benchmarking…
Dimension Data: Organistations warned to invest in Digital Engagement or die
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s web chat, social media,…
Zendesk Benchmark: How Customer Service Teams Operate Can Matter More than Industry Comparisons
New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits When it comes to…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com in conjunction with Dimension…
Generation Y says Goodbye to the Phone
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…