Dimension Data: Customer Experience – The Uncomfortable Truth
Dimension Data: Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX)…
Dimension Data
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on their businesses. Some 88%…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences are being slowed by…
Predictions for contact centres I never thought I’d make
5 predictions for contact centres I never thought I’d make! We invited Paul Scott of Paul Scott, Customer Experience Consulting…
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to see how your customer…
Dimension Data: Organistations warned to invest in Digital Engagement or die
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s web chat, social media,…
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative to sell one million…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com in conjunction with Dimension…
Generation Y says Goodbye to the Phone
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…