VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
Agreement adds cost-effective, fast-to-deploy and easy-to-manage cloud solution to Voice Data Systems portfolio
VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠.
VDS offers companies from SMBs to Fortune 500 organisations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment.
James Kress, CEO for VDS, said,
“We’re passionate about offering customers the most cutting-edge technology solutions to help them meet their long-term business communications objectives,”
“PureCloud Engage is a great addition to our portfolio because its flexible, scalable architecture can quickly and easily adapt to our customers’ diverse and changing needs.”
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.”
Darren Gill, vice president of channels for Interactive Intelligence commented,
“VDS is backed by over 25 years of experience and a comprehensive team of technology design engineers, account managers, PMI-certified project managers, field engineers, application specialists, and customer care professionals,”
“This deep and broad expertise ensures our joint customers will get a customized solution designed to address their unique challenges.”
PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.