IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington…
Category: – Contact Centre News
News from the UK contact centre industry
5 Typical Problems in the Contact Centre
The Contact Centre is normally at the heart of customer service in many organisations. They can…
Aspect Software Strengthens Channel Team
Aspect Software strengthens channel team with ex-Avaya hires Customer engagement technology provider appoints Majella Wilkins and…
Aspect Software at CC Expo 2015
Join Aspect Software at CC Expo 2015 – Stand H22, Olympia London Aspect Software will be…
Voice of the Customers – (VOC)
Voice of the Customers “Customer is King” is not an idle mantra. Business can grow only…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…
Eckoh PLC International Secure Payment Contract Wins
Eckoh PLC International Secure Payment Contract Wins Eckoh the global provider of secure payment products and…
Contact Centre Agents – Empower to Deliver Great Customer Experience
Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…
Webhelp UK asks Is it Time to chat?
Webhelp UK Web Chat Infographic – Time to chat? An at-a-glance guide to web chat and…
Contact Centre Evolve Wins Comms Business Award
Contact Centre Evolve Solution Wins 2015 Comms Business Award Oak Telecom have announced that Evolve, the…
Customer Service Trends in 2015
Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact…
Noise cancellation headsets: What exactly is it?
Noise cancellation headsets: What exactly is it? Jabra helps you to make an informed decision when…
The 10 steps to digital customer experience
The 10 steps to digital customer experience success in banking Twenty years ago, the majority of…
RESPONSE 2015 Innovation Award Winners
Leading UK customer management specialists, RESPONSE, swept away the Innovation Award for Transforming Communication at the…
Friday-Ad – Job Loses at Contact Centre?
Friday-Ad – Job Loses at Contact Centre? It has been reported that Media Group Friday-Ad have…
Fonolo and SJS Solutions Bring Virtual Queuing Data to Contact Centre Wallboards
Fonolo and SJS Solutions have announced a partnership to make Fonolo’s virtual queuing data easily visible…
Customer Journeys – Understanding & Improving
Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…
Contact Centre Wallboards – Do yours connect with Millennials and Boomers?
Contact Centre Wallboards – Do yours connect with Millennials and Boomers? Stephen Pace, CEO of SJS Solutions,…
Noble Systems Announce Users Group Winners
Noble Systems Announces Winners of Annual Awards at EMEA 2015 Select Noble Users Group Noble Systems,…