27 Years of growth sees RSVP become one of UK Leading Contact Centre RSVP Media Response…
Category: – Contact Centre News
News from the UK contact centre industry
UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
Interactive Intelligence – A leader for 7 consecutive years
Interactive Intelligence has been named a Leader in the Gartner Magic Quadrant for Contact Centre infrastructure,…
More Customer Service Jobs; Less Candidate Interest
More Customer Service Jobs; Less Candidate Interest Despite a massive growth in job vacancies, the industry…
Rocom Urges Businesses to ‘Talk Tough’
Rocom is talking tough by urging businesses to ‘keep it clean’ after adding a unique screen…
Verint Webinars how to improve Customer Service
Throughout August, Verint are delivering 2 interactive webinars on how to improve customer experience. This series…
Aspect Software Acquire Technology Assets of LinguaSys
Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language…
5 ways to improve contact centre culture
5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact…
Delayed Arrival for Customer Service in the Travel Industry
Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to…
Contact Centres Get Ahead With Free Noise Testing from Rocom
Contact Centres Get Ahead With Free Noise Testing from Rocom – Comms solutions specialist Rocom is…
Guidelines for contact centres dealing with vulnerable consumers
White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing…
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre, Improving Business Outcomes End to End As mid-size…
PCI DSS compliant card payment by phone and call recording
PCI DSS compliant card payment by phone and call recording Syntec’s proprietary CardEasy system enables you to…
8 key factors driving webchat success
8 key factors driving webchat success – Consultants at customer service technology specialist Sabio have identified…
BYOD 5 things you didn’t know
Proven Legal Technologies – the corporate forensic investigation and e-disclosure firm, today unveils the top five…
Contact Centre Jobs – 100 created in Dundee
Contact Centre Jobs – Home improvements firm Entu Group have announced the creation of 100 new…
Enghouse Interactive Receives Contact Centre Awards
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…