Social Media: Why It Doesn’t Pay To Talk The Way Customers Talk

Increasingly, customers respond to business texts the way they do in the rest of their lives:…

Rostrvm Solutions and Pythagoras offer MS Dynamics CRM

Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible…

The Agent – The most important people in the contact centre

Looking back when I was a youngster the world was a very different place; never in…

CCA Announces Winners of 2014 Excellence Awards

mbna, one of the UK’s largest credit card issuers, swept the board at CCA Excellence Awards…

What customer service challenges will you face in 2015?

It’s that time of year again, we are all starting to plan for the year ahead,…

North East Contact Centre Awards 2014 – and the Winners are…

North East Contact Centre Awards. Rainton Meadows Arena played host to hundreds of guests at this…

Text4Assist discusses how contact centres will adapt for the future

Contact centres are changing. That shouldn’t come as a surprise: in recent years we’ve seen huge…

ING to cut 1700 staff and grow digital investment

Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade…

As ‘Fixed’ Costs and Line Rental Increases; is it time to move to SIP?

‘Which! Consumer Magazine’ recently reported that major fixed line telecom providers such as BT, Sky and…

The Voice – Sinclair Voicenet’s Newsletter

Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…

Griffin Place Communications Create 300+ jobs

Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation…

Nominations Open for UK National Contact Centre Awards 2015

The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…

Cloud Based Contact Centre Market 2014-2019

Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…

The Guide to Ultimate (Work) Happiness

The zone is where it is at. That is where the magic happens, where you are…

Home Retail Group goes live with enterprise social media management

Customer contact technology specialist successfully deploys Conversocial-based solution to support key Argos, Homebase and Habitat Facebook…

Wise up on PCI DSS and Save a Fortune

Compliance in the contact centre should address risk and be achievable for a sensible and realistic…

Contact Centre Outsourcer Fluent Communication celebrates 4th birthday!

Fluent Communication, Sheffield’s award winning multi-channel outsource contact centre have celebrated its fourth year of trading.…

Aspect Software repairs broken mobile customer experience with mobility suite

Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…

Inside the Minds of Your Customers [Survey Results]

Don’t Miss These Survey Results What do consumers really think about customer service today? How do…

error: Content Protected