Learn how to drive smarter engagement with customers, enhance employee productivity across the front and back office, and help improve the overall customer experience. Wednesday 5th August, 14:00 GMT Improving your Operational Performance; Breaking Down Silos
Michiel Lely, VP Practices EMEA and Robin Grainger, Director, Brands2life Wednesday 12th August, 14:00 GMT Tools and Technologies for Empowered Employees
Graeme Gabriel, Strategic Back Office WFO Consultant EMEA and Phil Anderson, Contact Centre Specialist, PPF Wednesday 19th August, 14:00 GMT The Intelligent Enterprise Peter Wilson, Strategic Consultant Customer Analytics, EMEA and Phil Anderson, Contact Centre Specialist, PPF Wednesday 26th August, 14:00 GMT Expanding Beyond Managing People and Processes – Managing the Work Michiel Lely, VP Practices EMEA and Robin Grainger, Director, Brands2life |
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