5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at Puzzel outlines 5 smarter…
Customer Service
UK Brands Working To Connect With Customers
Conscious of the growing need to relate with customers in order to stay competitive, UK brands are taking a more…
Seven Ways to Improve Customer Engagement – Eckoh
Do customers feel as if they’re up against an SAS assault course every time they interact with your organisation? Perhaps…
EE Offers first Welsh Customer Service in the UK
EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff EE, the UK’s biggest mobile…
Yonder: Mixing Live Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede, Yonder Digital Group As…
Customer Service: Last Unoptimised Piece of Omnichannel Puzzle
Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of Sales, EMEA, at PCMS…
BGL Group invests in Customer Excellence Programme
BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is to make a difference…
8×8: Britain’s Secret Customer Service Lack Training
Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the UK, there are a…
VoiceSage Publishes Video Series on Customer Service
VoiceSage Publishes Special Video Series on Customer Service Sector Challenges A set of 7 ‘vox pop’ interviews from industry practitioners…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a new era and one…
Customer Engagement Centre – Service Without Boundaries
When it comes to customer service, the traditional contact centre has undergone a significant revolution in the last few years….
UK Retail Customer Experience Failing To Improve
UK Retail Customer Experience failing to improve with nearly 50% of queries left unanswered Eptica study finds consumers more likely…
Is Bad Customer Service Costing Your Business?
Is Bad Customer Service Costing Your Business? Clare Angood of Aspect We all know that bad customer service is a…
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so much on perfecting their…
Enabling Public Sector Customer Choice – Voicesage
Enabling Public Sector Customer Choice VoiceSage’s Matthew Weil examines the topic of a recent VoiceSage seminar on channel shift — a…
Dancing lion Appointed as UK providers for Snapshotz Online
Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes based company, dancing lion…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to pay £9.5 million, following…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions on how businesses can…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look…