Research from FM Outsource suggests contact centre/customer service teams will struggle as golden quarter looms The…
Tag: Customer Service
Small Business Owners Left Drowning in Customer Enquiries
Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…
Ofgem Announces New Rules to Improve Customer Service
Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…
Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck…
Best & Worst Telecoms Customer Service Revealed
Numbers up: Best and worst telecoms customer service from UK contact centres revealed by Ofcom Customers…
4/10 Shoppers Contacted Contact Centre in Past 3 Days
Four in ten shoppers have needed to get in touch with a business’s contact centre support…
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…
Contact Centres must do more to Support Vulnerable Customers
Contact Centres must do more to support vulnerable customers during economic crises, says HGS Economic challenges…
60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…
Consumers Frustrated as Customer Service is Neglected
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…
Look After Your People & Customer Satisfaction Will Improve
Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at…
Cost of Living Crisis Spur Rise in Customer Queries
Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies…
Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements…
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Contact Centre Experiences Cost Returning Customers
Poor Contact Centre Experiences could cost businesses up to 84% of returning customers – Customers reveal…
Half of Enquires to Travel Companies Fail to get a Response
Almost half of customer enquires to leading UK travel companies contact centres fail to get a…
Qualtrics Announces Consumer Trends That Will Shape 2023
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance…
The Most Difficult Customer Support Challenges
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors.…
42% of Customer Queries to UK Retailers Go Unanswered
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation…