One Size Fits All Approach Won’t Meet Evolving Customer Demands
A one size fits all approach won’t meet evolving customer demands within the contact centre – Rachael Merrell, customer services…
A one size fits all approach won’t meet evolving customer demands within the contact centre – Rachael Merrell, customer services…
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service experts, FM Outsource, have…
Going Gig: 72% of customer service managers have added or plan to add gig talent in the next 2 years…
New research: digital self-service now more popular than calling customer service via a contact centre 60% of UK household water…
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s a concern that customer…
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a third of customers when…
Customer experience innovation set to undergo exponential growth in contact centres over the next decade, research finds Customer contact centre…
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
Companies and retailers rely on the level of customer service which they provide, brand image and recommendations – contact centres…
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service – Freshworks survey, conducted…
The impact of the pandemic, everyday challenges and the way forward for customer service in contact centres – Mat…
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter of UK consumers have…
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the main focus for any…
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on a Customer Service programme…
Contact Centre Customer Complaints Contact centres have always held an important role for businesses and their customers. However, since the…
1 in 5 customers think online customer service is poor or unhelpful – As part of FM Outsource’s in-depth analysis…
Alphabet wins ‘Customer Service Excellence’ at Car Finance Awards 2020 Leasing and mobility specialist, Alphabet (GB) Limited, is today celebrating…
How voice analytics can improve your customer service – How to turn negative emotions into a positive conversation with CX.…