Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into opportunities is easier than…
Customer Service
NICE Webinar: The Future of Customer Service
NICE Webinar: The Future of Customer Service Presented By: Guest speaker, Mary Wardley, Program Vice President, IDC Research and Aviad…
dancing lion: Why Apple is the King of Customer Service
Big news in the business world! There’s a four horse race to become the world’s first trillion dollar company. At…
Great Customer Service in your Contact Centre?’
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
Yonder Digital Reveals UK Retailers Offering Best Customer Service
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service Marks & Spencer,…
Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management While much attention is…
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today…
Businesses Fall Short of Customer Expectations
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital Group Winter is a…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service excellence but how do…
Customer Service and the £81.5b Revenue Reward
Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of just 12 months, according…
Does your Company Provide Excellent Customer Service?
Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear of Dancing Lion reveals…
Genesys: Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? – What contact centre buyers should consider Download free eBook Are you doing everything…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…
Online Retailers in the dark about ‘Vampire’ Shoppers
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with CX at key shopping…
Customer Journey Mapping – What’s all the fuss about?
Customer journey mapping – what’s all the fuss about? Five mistakes to avoid from Thomas Rødseth at Puzzel At first…
Customer Service in the Next 5 Years – It’s all about Value and Experience
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben Willmott at Teleopti In…
Customer Engagement More Important Than Increasing Profit
Customer engagement is more important than increasing profit and business growth, says the C-suite New research from Aspect Software finds…
5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at Puzzel outlines 5 smarter…
UK Brands Working To Connect With Customers
Conscious of the growing need to relate with customers in order to stay competitive, UK brands are taking a more…