60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact centre Only 22% of…
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact centre Only 22% of…
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits don’t feel that customer…
Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at Quantanite discusses In 2015…
Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies must prepare for an…
Customer service is more than just a job, it’s a career – The new culture requirements for the evolution of…
The secrets of closed loop engagements – Delivering great customer service via the contact centre is emerging as a real…
Poor Contact Centre Experiences could cost businesses up to 84% of returning customers – Customers reveal that long call queues…
Almost half of customer enquires to leading UK travel companies contact centres fail to get a response – Study by…
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance of winning consumer loyalty…
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors. And while it’s often…
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation between retailer success and…
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’ customer service standards have…
A one size fits all approach won’t meet evolving customer demands within the contact centre – Rachael Merrell, customer services…
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service experts, FM Outsource, have…
Going Gig: 72% of customer service managers have added or plan to add gig talent in the next 2 years…
New research: digital self-service now more popular than calling customer service via a contact centre 60% of UK household water…
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s a concern that customer…
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a third of customers when…
Customer experience innovation set to undergo exponential growth in contact centres over the next decade, research finds Customer contact centre…