Customer service standards slipping as UK consumers turn their back on AI chatbots in the contact…
Tag: Customer Service
Your Call is Important To Us. Really?
We all work in the UK contact centre industry – we all know how it works…
Consumers Likely to Stay with a Bank Due Good Customer Service
UK consumers more likely to stay with a bank because of good customer service than move…
A Human Touchpoint is Still the Champion of Customer Service
A Human Touchpoint is Still the Champion of Customer Service, Gamma Research Reveals – SMEs buck…
Brits Rather Deal with Vermin Infestation than Contact Customer Services
Nearly one in five Brits would rather deal with a vermin infestation than contact customer services,…
How Can Excellent Customer Service Help Retain Customers?
How Can Excellent Customer Service Help Retain Customers? Enhancing Customer Experience Many businesses make the mistake…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
Why Customer Experience Matters and How to Improve It?
Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
The Starbucks Effect in Customer Service
The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant…
How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP…
Nearly Half of Consumers Expect 24/7 Customer Service Support
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will…
‘Shockingly Poor’ Customer Service Which? Survey Finds
Some major firms offering ‘shockingly poor’ customer service across the board at their contact centres, Which?…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
86% Abandon Brands over Poor Customer Service
86% abandon brands over poor customer service in the contact centre according to nShift Taking direct…
Five Top Customer Experience (CX) Trends for 2024
Acxiom Research Identifies Five Top Customer Experience Trends for 2024 AI-Driven Shoppable Ads and Sustainable CX…
Research Suggests Contact Centre Teams will Struggle as Golden Quarter Looms
Research from FM Outsource suggests contact centre/customer service teams will struggle as golden quarter looms The…
Small Business Owners Left Drowning in Customer Enquiries
Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…
Ofgem Announces New Rules to Improve Customer Service
Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…
Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck…