UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service – Freshworks survey, conducted…
The impact of the pandemic, everyday challenges and the way forward for customer service in contact centres – Mat…
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter of UK consumers have…
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the main focus for any…
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on a Customer Service programme…
Contact Centre Customer Complaints Contact centres have always held an important role for businesses and their customers. However, since the…
1 in 5 customers think online customer service is poor or unhelpful – As part of FM Outsource’s in-depth analysis…
Alphabet wins ‘Customer Service Excellence’ at Car Finance Awards 2020 Leasing and mobility specialist, Alphabet (GB) Limited, is today celebrating…
How voice analytics can improve your customer service – How to turn negative emotions into a positive conversation with CX.…
Blog: The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant when it comes…
Thank Your Customers are Risk Losing Them – 67% of UK consumers believe they should be thanked more often –…
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands Over 70%…
Insurers neglecting customer service on digital channels, Eptica finds Poor performance and focus on social media damages trust and risks…
Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation has the potential to…
New YouGov Research Shows Consumers of All Ages Want Responsive Customer Service and Data Security from contact centres Nearly two-thirds…
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019 – Main bugbear? Contact through…
Poor customer service prevents UK citizens accessing vital information from councils Over a third (37%) of UK citizens have been…
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When organisations embark on the…