Can Good Customer Service Ever Be Scripted?
Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but it does play a…
Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but it does play a…
Putting the pride back in customer service Sion Lewis, VP of EMEA at LogMeIn, considers why there needs to be…
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service in the contact centre by…
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That…
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
Walsall-based utilities customer contact outsourcer, Echo Managed Services, and its client South Staffs Water have been awarded a prestigious accreditation…
Consumers Love Messaging for Customer Service But Hate its Experience Silo YouGov survey of US and UK consumers reveals that…
Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin Hay outlines 5 strategies…
Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or…
Top UK Organisations for Customer Service Revealed in UK’s Most Comprehensive Mystery Shopper Programme Northern Powergrid, Vitality Health and NS&I…
For any business, the experience you provide customers through your contact centre, and the journey they have with you has…
How to Improve Customer Satisfaction with Self-Service – Martin Cross CTO at Connect Managed Services explains how this can be…
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70% of UK Consumers remember…
In 2018 it was predicted that voice would soon be dead and that the only sounds heard in contact centres…
Well-trained human agents blended with AI innovation and flexible cloud-based technology combine to create the perfect customer experience Colin Hay…
Bad customer service stops six in ten consumers shopping with a retailer Research reveals UK customers’ main frustrations when dealing…
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
Marks & Spencer enhances customer experience through Rant & Rave partnership Retailer implements technology to understand and respond to customer…
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to the customer experience you…