Already attracting more than 500 registrants, this 90-minute webcast will be held Tuesday, Sept. 30, 2014 at 11:30 a.m. Eastern time (EDT).
Webcast attendees will learn how risks associated with on-premises contact center solutions are often overlooked when building a total cost of ownership (TCO) model. They will also learn how understanding these risks, in contrast to the benefits of a cloud contact center solution, will assist them in creating a more accurate TCO assessment.
Webcast presenters include TalkingPointz principal analyst Dave Michaels, and Interactive Intelligence vice president of solutions marketing Tim Passios. An extensive Q&A will follow the presentations with Michaels and Passios joined by industry analyst veteran Jon Arnold, principal for J Arnold & Associates.
“Assessments of cloud versus on-premises contact center solutions often fail to consider buyer risk,” Passios said. “When factored into the equation, however, buyer risk can have a profound impact on TCO. This webcast will highlight critical risk factors, including how to build a more accurate TCO model for cloud migrations.”
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For additional information see Interactive Interactive Intelligence’s Company Profile