ASC telecom UK is a software company with innovative solutions to record, analyze and evaluate communications and presents the latest neo WFO suite consisting of:
- Voice and screen capture
- Agent quality management, e-Learning and coaching
- Customer satisfaction (voice of the customer) surveys
- Workforce management
- Voice analytics
These applications are having a huge impact on FCR and customer satisfaction levels leading to higher Net Promoter scores, improved efficiencies, increased sales and profitability.
Moreover, the recording component complies with PCI DSS guidelines and Governing Body legislation.
Please call 01276 676070 to schedule a meeting with us at our stand or outside of the show.