Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Category: – Industry News
Industry news from the UK contact centre industry
Have you booked for SOCAPiE’s Annual Conference 2015?
Don’t leave it too late as we close bookings later this month. Book today to ensure…
Webhelp comes top in French Technology Ranking
Webhelp UK’s parent company, Webhelp Group, a leading European company for outsourced customer experience management (CEM),…
Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities…
Transversal and Elephants Don’t Forget Partner
Transversal and Elephants don’t forget partner to focus on workplace knowledge retention; Creating a complete Learning…
4Net Technologies awarded Avaya Platinum Partner Status
4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of…
We’ve never been ones to shout about what we do but….
Regular visitors to this website would have known that in August we completely redesigned the website;…
Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible…
The Agent – The most important people in the contact centre
Looking back when I was a youngster the world was a very different place; never in…
CCA Announces Winners of 2014 Excellence Awards
mbna, one of the UK’s largest credit card issuers, swept the board at CCA Excellence Awards…
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
North East Contact Centre Awards 2014 – and the Winners are…
North East Contact Centre Awards. Rainton Meadows Arena played host to hundreds of guests at this…
Text4Assist discusses how contact centres will adapt for the future
Contact centres are changing. That shouldn’t come as a surprise: in recent years we’ve seen huge…
ING to cut 1700 staff and grow digital investment
Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade…
As ‘Fixed’ Costs and Line Rental Increases; is it time to move to SIP?
‘Which! Consumer Magazine’ recently reported that major fixed line telecom providers such as BT, Sky and…
The Voice – Sinclair Voicenet’s Newsletter
Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…
Griffin Place Communications Create 300+ jobs
Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…