The zone is where it is at. That is where the magic happens, where you are…
Category: – Industry News
Industry news from the UK contact centre industry
Wise up on PCI DSS and Save a Fortune
Compliance in the contact centre should address risk and be achievable for a sensible and realistic…
Contact Centre Outsourcer Fluent Communication celebrates 4th birthday!
Fluent Communication, Sheffield’s award winning multi-channel outsource contact centre have celebrated its fourth year of trading.…
Aspect Software repairs broken mobile customer experience with mobility suite
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…
Inside the Minds of Your Customers [Survey Results]
Don’t Miss These Survey Results What do consumers really think about customer service today? How do…
The ‘customer hangout’ is the contact centre of the future
The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…
Let’s All ‘Hear It’ For That Neglected Mighty Thing: Voice!
Isn’t there some old gag that whoever it was that discovered water, it wasn’t a fish?…
Why Focus on the Customer Journey?
As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…
RESPONSE’s Brian Bannatyne named ‘Chief Executive of the Year’
Leading UK customer management specialists RESPONSE were celebrating more success after taking home another top accolade…
Noetica and SATMAP Partner to Integrate Predictive Dialler
Noetica have announced its partnership with SATMAP. The partnership sees SATMAP’s cloud-based contact centre agent and…
Domestic and General recruiting at Brighton Contact Centre
Warranty company Domestic and General have announced the creation of 110 jobs at the company’s Brighton…
Verint Placed in “Leaders” Quadrant of Gartner’s New Magic Quadrant for Customer Engagement Centre Workforce Optimisation
Verint® Systems Inc. have announced that it has been positioned in the “Leaders Quadrant” of the…
Improve customer contact performance and delight customers!
Improving contact centre performance is an ongoing challenge. VoiceSage focus on some of the key elements…
Cloudy outlook is clearing for customer service
Customer expectations driving contact centres to the cloud, but protection of customer data is still a…