Maintel partners with Interactive Intelligence – Bringing cost reductions to the enterprise
Leading systems integrator and managed services provider Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact centre environment and bring cost reductions to the enterprise.
Interactive Intelligence is a global leader of business communications and contact centre solutions. It provides software and cloud services for customer engagement, unified communications and collaboration.
The partnership comes as Interactive Intelligence sought a partner with strong UK industry credentials. Maintel was impressed by Interactive Intelligence’s seamless integration with telephony platforms, as well as Skype for Business and Salesforce. It was also impressed with the company’s flexible deployment options, and unique business process automation (BPA) capabilities.
As Interactive Intelligence’s solutions can be overlaid onto legacy systems, the partnership will bring additional benefits to customers transforming their business, including cost effectiveness, flexibility and scalability. The solutions will be tailored to meet the needs of the mid to large enterprise.
Eddie Buxton, CEO of Maintel Group, said,
“We’re excited about partnering with an industry leader like Interactive Intelligence. It has 21 years of experience developing customer engagement, unified communications and collaboration solutions backed by more than 6,000 customer deployments worldwide. We knew it was a company we could rely on for quality and innovative products.”
John Bell, channel development director at Interactive Intelligence, said, “
We are delighted to be working with Maintel throughout the UK and rest of EMEA. This new relationship will enable Interactive Intelligence to satisfy the demand and support needs for our on-premises and cloud-based contact centre solutions. It will also open up major new business opportunities for both of us in the public and private sectors.
“By working with Maintel, we have teamed with an organisation that inherently understands the marketplace, and the value and rapid return on investment our solutions bring to customers,” concluded Bell.
Maintel is a leading systems integrator and managed services provider, delivering best-of-breed communications solutions to a broad spectrum of businesses in the UK and internationally.
Maintel’s core expertise encompasses unified communications, contact centre solutions, workforce optimisation, networking & security, mobile and connectivity services. By combining skills and technologies from vendor and carrier partners with the highly accredited capabilities of its in-house experts, Maintel provides complete end-to-end solutions delivered on-premises or via the cloud to a broad spectrum of businesses in the UK and internationally.
For additional information visit the Maintel Website
Interactive Intelligence Group Inc provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors.