Maintel Secures Voice Contract With Sheffield Teaching Hospital – NHS Foundation Trust
– Contract will ensure effective staff and patient communication is provided in the face of rapidly increasing service demands
– Industry-leading support services include a Network Operations Centre (NOC) with 24/7 service coverage from highly skilled technicians
– Maintel will support the Trust’s healthcare critical Atos Unify voice solutions for an initial 12-month period, with the opportunity to extend
Maintel, the cloud and managed services company, has been selected as a telecoms partner to Sheffield Teaching Hospitals NHS Foundation Trust, supporting the internal and external voice communications that are critical to their day to day operational services and positive patient outcomes and experiences.
As one of the UK’s largest, busiest and most successful NHS foundation trusts with around 18,500 employees, Sheffield Teaching Hospitals NHS Foundation Trust provides a full range of hospital and community services for people in Sheffield, as well as specialist care for patients from further afield.
The Trust is home to one of three Major Trauma Centres for the Yorkshire and Humber region, along with a number of internationally renowned specialist medical and surgical services including cancer treatment, spinal injuries, neurology, cardiology and stereotactic radiosurgery.
The Trust tendered to find a new partner with the inhouse skills and capability to support their critical voice systems, covering Openscape 4000 and Openscape Voice PABXs.
Maintel was able to demonstrate via the tender that it has the skillset, services and credibility within the NHS to deliver a premium voice support service for Atos Unify that is able to resolve voice incidents and changes within the service levels required by an Acute NHS Trust.
The service covers the voice systems at the main hospital sites: Northern General Hospital, Royal Hallamshire Hospital, Charles Clifford Dental Hospital, Weston Park Cancer Hospital and Jessop Wing Maternity Hospital. The contract commenced in December 2022 for an initial 12 month period with the option to extend for a further 12 months.
Tom Boyle, Head of Telecoms, Sheffield Teaching Hospitals NHS Foundation Trust said:
“What this project will do is to provide us with an efficient and reliable communication between patients, doctors and departments, something that is critical to maintaining clinical quality and outcomes for the 1.5 million people our hospitals serve.
This partnership with Maintel supports the Trust’s strategic objectives to deliver the best clinical outcomes and provide patient centred services that improve the patient experience.” Tom concluded: “Maintel have continued to impress us with the level of their knowledge, support and advice provided around our digital transformation projects!”
Dan Davies, CTO, Maintel added:
“Sheffield Teaching Hospitals NHS Foundation Trust delivers over 2 million patient contacts every year, and their voice solutions allow staff and clinicians to deal with ever increasing demand.
Maintel’s agile, collaborative approach means we can respond to issues proactively and effectively, and we are proud to offer our expertise to help the Trust maintain their high standards of quality care and clinical excellence.”
The vast majority of reported issues are dealt with remotely via the Network Operations Centre (NOC), but technicians based throughout the UK can also visit premises when necessary.
Maintel is a cloud and managed services company with a focus on communications. Its people are experienced, trusted technology advisors, who improve their clients’ organisations through digital transformation.
Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.
Maintel Support Services build on that best-in-class expertise in consulting, designing and deploying advanced unified communications platforms to support even the most complex technology environments and configurations. Maintel’s industry-leading support services are bolstered by a Network Operations Centre (NOC) and aligned Security Operations Centre (SOC) staffed by highly-skilled, multi-disciplined technicians organised in small teams.
For additional information on Maintel visit their Website
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK’s biggest providers of integrated hospital and community-based healthcare providing a comprehensive range of local and tertiary services to the residents of Sheffield, South Yorkshire, Mid Yorkshire and North Derbyshire and also some highly specialist services to all parts of England.
For additional information on Sheffield Teaching Hospitals NHS Foundation Trust visit their Website