Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger by Gartner
Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.
Sean Taylor, Managing Director of Content Guru, commented:
“We feel it’s great for the business to be recognised by Gartner in the European Cloud Contact Centre marketplace. Our storm® CONTACT™ solution is challenging offerings from multi-billion dollar organisations in a very competitive and fast-growing sector.
“This marks an important point in a journey that started ten years ago. From the initial early scepticism of cloud we are now experiencing tremendous growth and this year marks our most successful 12 months to date. With our storm USA platform having gone live this year too we can also look forward to challenging in North America over coming years.”
The storm platform delivers a range of mission-critical services for major organisations such as UK Power Networks, Scottish Power and EDF Energy in the utilities sector, Thomas Cook Group, TUI Travel and National Rail Enquiries in travel, and hundreds of other large enterprise customers across a range of verticals, including Travis Perkins, Rightmove and Chubb.
Content Guru is a Cloud Contact Centre and Communications Integration™ solutions provider, delivering a wide range of services to hundreds of clients worldwide through its storm platform. Headquartered in the UK, Content Guru also has regional offices in Germany, the Netherlands, and the USA, as well as global platform deployments.
storm supports over 2000 applications including: Multi-channel Cloud Contact Centre, PCI-compliant card payment handling and Unified Communications.