Rebrand comes after MBO and strong business performance for Customer Management Specialist One of the UK’s…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centre On Hold Annoyance
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…
Romania becoming outsource destination
Romania is increasingly becoming an outsource destination of choice for UK businesses such as the contact…
Contact Centre Team Leader Event
Contact Centre Team Leader Event – The South West and Welsh Contact Centre forum are hosting…
Jabra Expands SPEAK Series
Jabra Expands SPEAK Series: Adding Ease of Use to Conference Calls and Simplicity to Collaboration New…
Dogs Trust contact centre marks one year since opening
Dogs Trust contact centre marks one year since opening – One year and almost 300,000 calls…
Interactive Intelligence Cloud Service Available in Europe
Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe New cloud service designed to help…
ICO issues largest ever nuisance call fine
The ICO has fined a green energy company, Home Energy & Lifestyle Management Ltd (HELM) £200,000…
Lack of Flexibility is killing UK Productivity
Lack of flexibility is killing UK productivity according to research conducted by Red Letter Days for…
Contact Centre Jobs Announced by BT
Contact centre Job boost at BT Belfast – BT (Belfast) have announced the creation of 35…
Three move contact centre from Mumbai
Three move contact centre back from Mumbai Three has today completed the transition of all contact…
Britannic and Bizvu Unite the Contact Centre
Britannic and Bizvu Unite the Contact Centre – Announcing their new partnership and delivering a single…
Web Self Service improves Customer Experience
The six ways web self service improves your customer experience Customer service teams are currently faced…
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to…
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making…
Blog: We’ve Finally Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Interactive Intelligence – Interactions UK
Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic…
Contact Centre Awards – Final Call
Contact Centre Awards – The final call has been made to contact centres across the North…