Zendesk Selected Winner in 2014-15 Cloud Awards Programme

Zendesk Selected Winner in 2014-15 Cloud Awards Programme Cloud Computing Program Announces Winners; Overall Award Put…

Britannic Technologies and Customer Experience Foundation join Forces

Britannic Technologies and Customer Experience Foundation join Forces Helping Contact Centres Improve their Customer Experience Strategies…

eg solutions offers operational intelligence software

eg solutions continues to drive innovation within the back office by offering pioneering eg operational intelligence…

Domestic & General Appoint General Manager at Contact Centre

Warranty provider Domestic & General have appointed Lee Randall as General Manager responsible for the Company’s…

Ormuco asks ‘Do We Have Our Heads in the Cloud?’

Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…

Synthetix discusses Gamification – Get your contact centre game on!

Customer relationship management is important for any contact centre to deliver the best customer experience possible.…

5 Top Tips for Capturing the Voice of the Customer in the Contact Centre

Rant and Rave has outlined 5 top tips for capturing the Voice of the Customer in…

Capita Customer Management Reveal ways to exceed customer expectations

Kathryn Clarke, Managing Consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…

Grass Roots selects Sabio to deploy Avaya communications infrastructure

The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…

Verint Systems Announces Availability of Work Allocation Manager

Verint Systems New Solution Enables Smarter Engagement Across Back-Office and Blended Work Environments to Advance Productivity,…

VoiceSage Nominated for ‘Contact Centre Product of the Year’ for 3rd Year Running

Voicesage, the customer communications technology specialist, which is also nominated in a new technology ROI category,…

Proactive customer care is key in energy sector, says Aspect

Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…

Webhelp UK Go Green at Glasgow Primary School

Green fingered staff from Webhelp UK’s Glasgow customer experience centre have been chipping in at a…

Customer Service Technology shunned by Contact Centres

Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…

Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution

Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution Enhances Customer Interactions With New Operator Console,…

Admiral Insurance Recruitment at Welsh Contact Centres

Admiral Insurance on recruitment drive at three Welsh contact centres. Admiral Insurance have announced the creation…

GMB Seek £30,000 Debts From Neville Wilshire, star of BBC 3’s TV series The Call Centre

Neville Wilshire, the star of BBC 3’s TV series The Call Centre, is being persused by…

Sitel UK pays out to former employees at Accrington Contact Centre

In a 3 year dispute, a Manchester employment tribunal has ruled that the outsourcer Sitel UK…

Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive

Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…

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