Ulster Bank, in conjunction with its parent company Royal Bank of Scotland, are set to create…
Category: – Industry News
Industry news from the UK contact centre industry
PeopleTECH launches service to evaluate contact centre effectiveness
PeopleTECH has launched a new contact centre evaluation service, that provides a thorough review of a…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…
SJS Solutions’ Revenue Jumps as New Digital Display Solutions become available
SJS Solutions ‘ Revenue Jumps 50% and Profits Double as New Digital Display Solutions Hit the…
Blog: To Publish or not to Publish?
Contact Centre News To publish or not to publish that is the question…. In addition to…
ITV Wins Award With Vocalcom Cloud Contact Centre Solution
Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services…
Contact Centre Jobs: Everybody wants to work in a contact centre…..
Guess where working in a contact centre came in a recent poll conducted by YouGov for…
Outsource – Contact Centre Map of the UK
The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a…
Echo Managed Services Launch Out-Of-Hours Service
Echo Managed Services helps organisations broaden their customer engagement with comprehensive new Out-Of-Hours service Outsourced customer…
Serco confirms contract award to support the delivery of careers guidance
Serco, the international service company, has secured a new three year contract for delivering contact centre…
Cognia selected by Griffin Place for cloud PCI DSS Processing
Cognia, the leading provider of secure, cloud PCI compliant payment processing solutions today announces, Griffin Place…
Rant and Rave announce Webinar for Contact Centre Management
Rant and Rave have announced details of their Webinar for Contact Centre Management: Senior Executives: Customer…
Cognia – The risk of payment card data breaches is increasing FACT
Cognia: The risk of payment card data breaches is increasing, with the average cost of a…
Netcall approved for G-Cloud 6
Netcall, a leading customer engagement software provider, has once again been awarded a place as a…
Noble Systems Cloud Reaches Milestones of 1 billion calls processed
Noble Systems have reported that that the company has achieved two very significant service milestones in…
Interactive Intelligence discuss benefits of implementing technology
Interactive Intelligence ‘s Dave Paulding discusses how to determine the benefits of implementing contact centre technology…
Capita Employee Benefits secure new contact centre site in Darlington.
Capita Employee Benefits, part of Capita Customer Management, the BPO outsource company, have announced plans to…
Voxpro create Jobs at Cork based contact centre
Voxpro announces Jobs – Cork based multilingual Outsource company Voxpro have announced the creation of 43…
Yorkshire Housing Association achieves ServiceMark Accreditation
Yorkshire Housing Association ‘s Customer Service Centre has now joined one of only five UK Housing…