Sitel Celebrates First Anniversary at Coventry Contact Centre – Customer care provider set to boost 334-strong workforce with 100 new roles
Sitel, a leading global customer care provider, today celebrated its first full year of operations at its Coventry customer experience management centre. Growing from 15 employees, the company today employs 330 people and expects to continue to grow in 2016.
Opened by then Coventry Lord Mayor, Councillor Hazel Noonan, the Sherbourne House site supports five clients, where Sitel helps the brands respond to customer queries across inbound calls, email, social media and web chat.
Greg Aiello, Coventry Site Director for Sitel, said:
“In just twelve months, we’ve become a significant employer for Coventry and the site is now an integral part of our UK operation. We’ve been impressed time and time again by the highly skilled and committed workforce available in the area and our hiring plans are the latest step in our growth strategy for Coventry.”
Investing in local skills – Coventry employees benefit from training and mentoring to further develop communication skills which, in the case of school leavers and graduates, are highly transferrable to future roles. Coventry staff can also access Sitel University, the company’s formal training system offering access to NVQ qualifications. More than 23 Coventry staff have enrolled in customer service and business management NVQ courses since the site opened.
Morton Hart, who joined in October 2015 as a Sales Advisor, is now a Team Manager and is enrolled on a Level 3 Contact Centre Operations NVQ, after completing the Sales NVQ Level 3 said:
“I was attracted to Sitel given its central location and flexible work schedule but it has quickly become a career. We’ve become a close-knit team and the chance to gain a qualification through work really sets the company apart.”
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries.
Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences.
For additional information visit the Sitel Website