Eckoh and K2C add Secure Payments over Live Chat Eckoh becomes the World’s First Level 1…
Category: – Industry News
Industry news from the UK contact centre industry
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager,…
eBook: Engage With Customers In An Ultra-Connected Era
eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive…
Whitepaper: How to Create Integrated Customer Experience
Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…
Virgin Media Creates Jobs at Limerick Contact Centre
Communications company Virgin Media have announced plans to expand it Limerick based contact centre creating 120…
6 Tips for Deployment Project Success – Netcall
Research shows a very mixed track record of IT projects success. Customer expectations and the rate…
TalkTalk Axe Jobs at Preston Contact Centre
TalkTalk have announced plans to cut contact centre jobs at their Preston based contact centre. Staff…
Virgin Trains Expands Newcastle Contact Centre
Virgin Trains Gosforth contact centre to increase workforce by 50% Virgin Trains is to expand its…
Etihad Airways Manchester Contact Centre Celebrates 5 Years
Etihad Airways’ Manchester contact centre was celebrating to mark the 5th Anniversary of the site. The…
New Jabra Price Promotion Eases Pressure on Public Sector IT budgets
Audio and communications technology specialist Jabra has launched its first price promotion of 2017 specifically to…
KURA Secure 100 Contact Centre Jobs and Create 150 More!
More than a hundred jobs have been secured in Forres after they were deemed at risk…
VoiceSage Reaches Finals Of Industry Awards For 5th Year
VoiceSage Reaches The Finals Of Industry Awards For Record Fifth Year at Network Computing Awards Customer…
Nuisance Calls Are Rising – Help Customers Welcome Your Calls
Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct…
Northumbrian Water Select PC-1 to Power Customer Strategy
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact…
Customer Services Dominates UK Outsourcing Market
Customer Services Dominated UK Outsourcing Market in 2016 according to Arvato research Spending on customer service…
Very Best Customer Experiences The New Competitive Advantage
Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
4 Weeks Left to Enter UK National Contact Centre Awards 2017
4 Weeks Left to Enter UK National Contact Centre Awards 2017 The CCMA UK (Call Centre…
Firstsource Secure Outsource Contract with Sky
Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to…