5 Ways to Improve Customer Service with Multi-Channel Contact Centre Technology – Chris Key CEO Hostcomm…
Category: – Industry News
Industry news from the UK contact centre industry
Confidence High Among UK Workers With Brexit Uncertainty
Confidence high among UK workers in face of Brexit uncertainty – Almost half (48 per cent)…
Average Handle Time (AHT) Best Practices
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is…
Why Voice WILL Remain Strong in 2017 says Opinion8
Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…
Content Guru Ranked Leading Cloud Contact Centre Vendors
Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors by DMG Consulting…
Sky’s Kay Burley Thanks Webhelp Falkirk Contact Centre
Sky’s Kay Burley Thanks Webhelp’s Falkirk contact centre Team for Helping to Launch Sky Mobile Sky…
Employee Engagement Software for Contact Centres
How to use the data that already flows through your Call Centre to improve customer relations,…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
Messaging vs. Chat – What’s the Difference?
Messaging vs. Chat – What’s the Difference? The customer communications landscape is changing with the shifting…
The 5 things you need to know about PCI DSS Compliance
The 5 things you need to know about PCI DSS compliance in your contact centre The…
Laithwaite’s Wine Invest In New Cloud Contact Centre
Laithwaite’s Wine invest in a new Cloud Contact Centre and Communications solution from Olive Communications Laithwaite’s…
PCI DSS Compliance and How to achieve it?
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the…
What Does 2017 Have In Store for the Contact Centre Industry?
Out with the old, in with the new: what does 2017 have in store for the…
Webhelp Contact Centre Boost to Local Hospice
Webhelp’s Sheffield Contact Centre gives Festive boost to local hospice. Webhelp colleagues in Sheffield have got…
EE Brings Back Customer Service to UK Contact Centres
EE becomes first UK mobile operator to bring back all customer service calls to contact centres…
mplsystems included in Gartner Market Guide for Customer Service
mplsystems included in Gartner’s Market Guide for Customer Service and Support Software, Europe. Gartner have published…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…