Nominations close for 2018 UK National Contact Centre Awards
• 25% increase in entries compared to last year
• Face-to-face judging round during March and April
• Tickets for the 15th May Gala Dinner on sale now
The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact Centre Awards closed on Friday with a 25% increase in entries compared to 2017.
Ann-Marie Stagg, Chief Executive of the CCMA, said,
“We’re delighted with the industry’s response to this year’s awards, and it shows how seriously organisations both large and small, in all sectors, are taking customer service and customer experience.
We were particularly pleased with the response to the new categories this year, which we introduced to reflect the evolving roles in our industry.”
The UK National Contact Centre Awards, now in their 23rd year, are the longest-established and largest awards for the UK contact centre industry. The awards categories focus on the individuals and teams who deliver excellence for their companies and customers every day.
Ann-Marie said, ‘’We now start the process of shortlisting and then every nomination that makes it to the second round of judging will have a face-to-face interview or site visit during March and April. That’s quite a time commitment, but one we are happy to make to ensure that we select the right winners.”
The Gala Dinner, which this year will be held on May 15th at The Brewery, London, is attended by over 700 leading figures from the industry.
Tickets are now on sale on the UK National Contact Centre Awards Website on a first come first served basis
About the UK National Contact Centre Awards
The longest established awards for the UK contact centre industry are now in their 23rd year and recognise those individuals and teams in the industry who are working to make their contact centres professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All of the shortlisted nominees go through a comprehensive judging process, including face to face interviews.
The Call Centre Management Association (CCMA) aims to support the country’s contact centre managers by providing opportunities to network, openly share best practice, and increase their skills and knowledge through specialist training. The CCMA is the country’s longest-established association representing the customer contact industry in the UK since 1994.
For additional information on the CCMA visit their Website