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Category: – Industry News
Industry news from the UK contact centre industry
How to Use TV Screens to Solve Agent Disengagement
How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Webinar: How to use TV screens to solve Agent Disengagement
Agent disengagement is costing our industry billions a year. An agent heading for the door is…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
SVL Business Solutions Invests in Liquid Voice
SVL Business Solutions Invests in Liquid Voice – SVL expands portfolio with Liquid Voice call recording…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…
The Future of Intelligent Customer Routing
The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal…
Contact Centre Event: Disrupted Customer Contact
Are your customer contact channels being disrupted? Or are you the one doing the disrupting? We’re…
Fascinating Facts You Probably Didn’t Know About Sound
Four Fascinating Facts You Probably Didn’t Know About Sound Sound travels at 1,230 km (767 miles)…
Improve Customer Service with Multi-Channel Contact Centre Technology
5 Ways to Improve Customer Service with Multi-Channel Contact Centre Technology – Chris Key CEO Hostcomm…
Confidence High Among UK Workers With Brexit Uncertainty
Confidence high among UK workers in face of Brexit uncertainty – Almost half (48 per cent)…
Average Handle Time (AHT) Best Practices
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is…
Why Voice WILL Remain Strong in 2017 says Opinion8
Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…
Content Guru Ranked Leading Cloud Contact Centre Vendors
Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors by DMG Consulting…
Sky’s Kay Burley Thanks Webhelp Falkirk Contact Centre
Sky’s Kay Burley Thanks Webhelp’s Falkirk contact centre Team for Helping to Launch Sky Mobile Sky…
Employee Engagement Software for Contact Centres
How to use the data that already flows through your Call Centre to improve customer relations,…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…