Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of Noble® Conversations Analytics, a native speech analytics application for the Noble Contact Centre platform.
Speech Analytics helps companies improve service and performance by mining the data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact centre, customer, and agent activities so that they can make more informed decisions. Conversations Analytics offers post-call screening, while Conversations Analytics Now delivers real-time analysis for more proactive service. The new products were developed by Noble using its own intellectual property, and offer direct integration with Noble’s management and recording toolsets for greater functionality and usability.
Chris Hodges, SVP Sales and Marketing for Noble Systems said,
“Our speech analytics tools have always offered deep business intelligence on trends and patterns in customer behaviour,” “Now, we can offer a solution that is completely integrated with our contact centre environment, reducing the reliance on external systems for a more seamless user experience. We are excited about the new opportunities that Conversation Analytics gives our clients to extend their insight into the contact centre.”
Noble Conversations Analytics is available as a part of Noble’s single-code base premise and cloud platforms. The new solution was unveiled at this week’s 2018 Select Noble Users Group conference in Florida, giving attendees an advance look at the new features. Current Noble speech analytics users will be able to migrate their existing product to take advantage of the improved toolset.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management. With a portfolio of 150 patents and growing, Noble leads the way in pioneering solutions for the contact centre market.