Noble Systems Introduces Conversations Analytics
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of Noble® Conversations Analytics, a…
Analytics
Ultracomms Showcase Advanced interaction Analytics at CC Expo
Ultracomms, Europe’s first cloud-based contact centre services provider will be showcasing how their innovative inbound, outbound and blended solutions integrate…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current and potential customers approximately…
Interaction Analytics – the Missing Link according to Nexidia
Interaction Analytics – the Missing Link; Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in…
Sabio: The Sound of Analytics Success
Sabio Event: Like the sound of analytics but not sure what the benefits are or how to get started? Join…
3 Ways to Turn Contact Centre Speech Analytics in to Action
Turning analytics into action is probably high on the list of both the VP of Customer Experience and the Director…