Ultracomms, Europe’s first cloud-based contact centre services provider will be showcasing how their innovative inbound, outbound and blended solutions integrate seamlessly with multiple channels and interaction analytics to enhance contact centre performance, improve customer experience and meet key regulatory and compliance needs.
Technology partner and leading interaction analytics providers, CallMiner, will also be joining Ultracomms on the stand to demonstrate how advanced analytics can enable companies to capture 100% of customer exchanges across all communication channels, including calls, chats, emails and social media.
Derwyn Jones, CEO of Ultracomms, Commenting on Ultracomms’ attendance said,
“We’re excited to be at the Industry’s leading event again this year and look forward to showing how the right technology can help contact centre organisations address all their performance, support and compliance needs, simply and efficiently, while driving their productivity levels up.
With unique features like our advanced answer machine detection, AMD+ enabled, and speech analytics integrated into the platform, we can demonstrate how easy it is to balance performance and compliance, with all the flexibility you’d expect from a cloud based solution”.
As a PCI DSS level 1 certified service provider, Ultracomms will also be hosting a keynote session ‘Everything you ever wanted to know about PCI DSS compliance but were afraid to ask’ in the Customer Experience Theatre on 29th September at 11.40am.
Ultracomms compliance experts will also be available on the stand to answer any questions.
Ultracomms was founded over a decade ago as Europe’s first cloud-based contact centre services provider. Today, the company is positioned as one of the UK’s most innovative contact centre platform providers, with both PCI DSS level 1 certified cloud and scope reducing on-site payment solutions. Its’ services help clients to achieve: better customer engagement and real-time responsiveness; reduced contact centre cost of ownership; simplified infrastructure; staff optimisation; compliance; and visibility of contact centre performance.