OmniChannel Management in the Contact Centre
What Can OmniChannel Contact Management Do For Me? Amy Booth, Marketing Assistant at Ultracomms explains, jargon free, what Onmichannel Contact…
Ultracomms
Taking Payments in Your Contact Centre? Important Changes
Taking payments? Get ready for changes to the European Payment Services Directive. The rules for accepting payments in Europe are…
How to Personalise the Customer Experience
Recent independent research by Opinion Matters showed that customers want to know why you’re calling them and where you got…
Consumer Contact Centre Experiences in the age of GDPR
Consumer contact centre experiences in the age of the GDPR It’s still good to talk! But there’s plenty to improve…
Five Reasons to take a look at Speech Analytics
Five reasons to take a look at Speech Analytics – Andrew Robinson, Ultracomms The use of Speech Analytics in the…
Ultracomms Answer Machine Detection European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. AMD+…
5 Ways of Improving your Customer’s Experience
For any business, the experience you provide customers through your contact centre, and the journey they have with you has…
Ultracomms wins Excellence Award for PCI DSS Compliance
Ultracomms wins Award for Excellence for Payment Card Industry Data Security Standard compliant technology Ultracomms, a leading provider of Level…
Bumper Christmas – Are Businesses Spotting Fraud Risk?
A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk? With £8.2bn estimated to…
Ultracomms Warns Contact Centres to Review Payment Security
Ultracomms warns contact centres to review processes as telephone payment security watchdog issues strict new guidelines Ultracomms, a leading provider…
Ultracomms Showcase Payment Technology at Congress
Ultracomms to showcase innovative secure payment technology at Total Telecom Congress Ultracomms will be attending the Total Telecom Congress to…
Ultracomms Showcase Pioneering Payment Technology at Summit
Ultracomms to showcase its pioneering telephone payment technology at major industry summit in Manchester Ultracomms will be attending the Call…
Top 5 Tips To Improving Your Customer’s Experience
Top 5 tips for improving your customer’s experience within your contact centre For any business, the experience you provide customers,…
Ultracomms To Partner with DOTS at Major UK Conference
Ultracomms to partner with DOTS at major UK conference exploring innovative customer engagement technologies Ultracomms is partnering with digital contact…
Whitepaper: Card Fraud – It’s time to Act
A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms in anticipation of tougher…
Ultracomms ‘Secure payments, what’s the fuss all about?’
We’ve all been there right? On the end of the phone when the contact centre agent has asked us to…
Ultracomms Warn of Security Risks of Pause & Resume Payment Methods
Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of ‘Pause and Resume’ card…
Ultracomms introduce Range of PaySure Solutions at Contact Centre Expo
Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact Centre Expo, 2018 Ultracomms,…
Think Speech Analytics is too expensive? Think Again!
We are truly in the age of the customer is king. With technology an integral part of our lives, the…