Ultracomms introduce Range of PaySure Solutions at Contact Centre Expo

Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact Centre Expo, 2018

Ultracomms, a leading PCI DSS (Payment Card Industry Data Security Standards) Level 1 certified secure payment and omni-channel contact centre services provider will be exhibiting at this year’s Call and Contact Centre Expo on 21st and 22nd March at Excel in London.

On stand 2252, Ultracomms will be showcasing their new PaySure portfolio of PCI DSS level 1 certified secure telephone payment handling solutions. Designed to be simply integrated with existing contact centre infrastructure, PaySure from Ultracomms enables organisations to take card payments over the phone, removing any risk of card data fraud while ensuring a completely seamless experience for customers.

PaySure is so flexible it can be deployed in a variety of ways, either through Ultracomms’ secure cloud, hosted within the telephone network, through Skype for Business, or installed locally on a client’s own premises. This means that PaySure provides complete security for businesses of any size, removing the risk of card fraud for customers, and the potential impact of card data breaches for the organisation.

Commenting on Ultracomms’ attendance Derwyn Jones, CEO of Ultracomms said

“We’re delighted to be able to introduce our new range of secure payment solutions at Call and Contact Centre Expo. Many contact centre organisations are still using pause and resume technology which is no longer considered compliant by the Payment Card Industry Data Security Standards Council.

With credit card fraud in the UK estimated to have reached £618m*, simply removing card data from call recordings does not guarantee safety for either the customer, or the organisation taking the payment.

The introduction of PaySure and the flexibility with which it can be integrated means contact centres of all sizes can handle card payments over the phone and guarantee the security of their customers’ card details, their own compliance with PCI DSS, and reduce the risk to their business and brand”.

Ultracomms will also be hosting a seminar entitled ‘Secure payments – are you staying on the right side of the law?’ on Thursday 22nd March from 11.45am – 12.15pm, in seminar theatre 10.

In addition to their secure payments solutions, Ultracomms will be demonstrating their advanced omni-channel customer interaction platform which enables contact centres to maximise the effectiveness of their customer interactions with seamless communication across all channels. PCI DSS level 1 certified, Ultracomms’ omni-channel customer contact management solutions ensure the entire customer journey is handled by one secure cloud-based system, making monitoring and reporting simple, achieving optimum business efficiency, and improving the overall experience for customers.

Throughout Call and Contact Centre Expo, Ultracomms contact centre and compliance experts will be on hand at stand 2252 to provide advice on simplifying contact centre processes to ensure maximum performance, productivity and compliance requirements are met.

Talented iPad magician Keelan Leyser will also be on the Ultracomms stand on Wednesday 21st March between 11am and 4pm with a few tricks on credit card security up his sleeve.

Additional Information

Ultracomms is a leading provider of PCI DSS level 1 certified secure payment handling and omni-channel customer contact management solutions to contact centres. Our advanced customer interaction and secure payment solutions are designed to help clients maximise contact centre performance, improve customer experience, simplify compliance process and reduce organisational risk.

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