Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
Category: – Industry News
Industry news from the UK contact centre industry
Messaging vs. Chat – What’s the Difference?
Messaging vs. Chat – What’s the Difference? The customer communications landscape is changing with the shifting…
The 5 things you need to know about PCI DSS Compliance
The 5 things you need to know about PCI DSS compliance in your contact centre The…
Laithwaite’s Wine Invest In New Cloud Contact Centre
Laithwaite’s Wine invest in a new Cloud Contact Centre and Communications solution from Olive Communications Laithwaite’s…
PCI DSS Compliance and How to achieve it?
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the…
What Does 2017 Have In Store for the Contact Centre Industry?
Out with the old, in with the new: what does 2017 have in store for the…
Webhelp Contact Centre Boost to Local Hospice
Webhelp’s Sheffield Contact Centre gives Festive boost to local hospice. Webhelp colleagues in Sheffield have got…
EE Brings Back Customer Service to UK Contact Centres
EE becomes first UK mobile operator to bring back all customer service calls to contact centres…
mplsystems included in Gartner Market Guide for Customer Service
mplsystems included in Gartner’s Market Guide for Customer Service and Support Software, Europe. Gartner have published…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Business Systems Announced Finalist at FStech Awards
Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Grosvenor secures two-year contract extension with Scottish Power
Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has…
5 Tips for Improving Productivity in your Contact Centre
5 Tips for Improving Productivity in your Contact Centre Chris Bauserman,VP of Product & Segment Marketing…
What does Uberisation mean for your contact centre?
What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
Bills Not Getting any Easier to Understand Say 7 in 10 Customers
For the majority of consumers in the UK, bills aren’t getting any clearer or easier to…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…