Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
Category: – Industry News
Industry news from the UK contact centre industry
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre…
That’s all folks! Happy Christmas
We’ve now finished for our office party after which, not surprisingly, the office will close. I…
alldayPA Contact Centre Hits Record Call Figures for 2016
Manchester-headquartered alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has handled…
contact-centres.com Announce Winners of Awards 2016
At contact-centres.com we’re not ones to hand out industry awards as we tend to leave it…
Merry Christmas Caller – Thank You for Calling contact-centres.com
Happy Christmas from all at contact-centres.com We’re celebrating yet another another successful year at 147 Media…
Monopoly Have Monopoly On Helpline Over Christmas
Monopoly launch helpline – Hasbro, the company behind the popular board game played over the Christmas…
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…
VoiceSage Releases Hi-Tech Product Roadmap
Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…
Ultracomms Supports Two Saints Homeless Charity This Christmas
Ultracomms supports local homeless charity Two Saints to make a difference this Christmas Ultracomms, the Fareham…
Key Tools To Help Improve The Customer Journey
3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17…
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
UK National Contact Centre Awards 2017 Open for Nominations
UK National Contact Centre Awards 2017 Open for Nominations – with new Team and Organisation categories…
MP Congratulates Webhelp Rothesay Contact Centre
Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet for their commitment…
Call Management in the Festive Seasons – Teleware discusses
Call management in the festive seasons – Lee Mansell is Product Manager at TeleWare looks at…
Economy Energy Invest £4m In New Contact Centre
Economy Energy, a growing independent energy supplier, will create 200 jobs as it launches a dedicated…
Noble Harmony v6 Improves Agent Productivity
Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning…