Teleperformance have announced it has reopened its Gateshead operations centre after a multi-million pound refurbishment. The…
Category: – Industry News
Industry news from the UK contact centre industry
mplsystems Visionary In Gartner 2016 Magic Quadrant
mplsystems named Visionary once again in Gartner’s 2016 Magic Quadrant for Contact Centre as a Service…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics…
Content Guru Celebrates Trio of Awards
Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…
Is Fear Of Management Holding You Back?
Is fear of management holding you back? In his series of thought provoking articles Steve Shellabear,…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
FM Outsource Shortlisted UK Complaint Handling Awards 2017
FM Outsource named in shortlist at UK Complaint Handling Awards 2017 – The list of Finalists…
Voicemail is Costing Small Business Money
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics…
Ventrica Offer Cheer To Redundant Contact Centre Workers
Following the closure of Southend-based Converso Contact Centres last month, outsourced customer contact centre Ventrica also…
Webhelp Wins Gold & Silver at Digital Experience Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having…
Automatons NOT Automation Worst about Contact Centres
Automatons NOT Automation are the Worst thing about Contact Centres Inisoft Study finds – Repeating your…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
eBook: Customer Service Essentials in the Digital Age
It’s not easy for organisations to meet customer expectations for omni-channel service given the isolation…
WFM: Is Employee Engagement Part of the Picture?
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our…
SJS Solutions Give ShoreTel Partners Tools to Reduce Agent Disengagement
SJS Solutions give ShoreTel Partners the tools to reduce Agent Disengagement at ShoreTelOne Partner Conference in…
European Contact Centre Market Grows 3.02%
Research Finds 37,700 Contact Centres Employing 3,85 Million People in 30 European Countries in 2015 Altitude…