Following the closure of Southend-based Converso Contact Centres last month, outsourced customer contact centre Ventrica also…
Category: – Industry News
Industry news from the UK contact centre industry
Webhelp Wins Gold & Silver at Digital Experience Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having…
Automatons NOT Automation Worst about Contact Centres
Automatons NOT Automation are the Worst thing about Contact Centres Inisoft Study finds – Repeating your…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
eBook: Customer Service Essentials in the Digital Age
It’s not easy for organisations to meet customer expectations for omni-channel service given the isolation…
WFM: Is Employee Engagement Part of the Picture?
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our…
SJS Solutions Give ShoreTel Partners Tools to Reduce Agent Disengagement
SJS Solutions give ShoreTel Partners the tools to reduce Agent Disengagement at ShoreTelOne Partner Conference in…
European Contact Centre Market Grows 3.02%
Research Finds 37,700 Contact Centres Employing 3,85 Million People in 30 European Countries in 2015 Altitude…
Noetica Innovation in Contact Centre Technology Award
Launch of SmartBound™ and the Noetica Voice Platform Sees Noetica Recognised by Corporate LiveWire Emerging Technology…
Private Sector Dominates Outsourcing Market
Private Sector dominates Outsourcing market in in 2016 despite overall slowdown Telecoms and financial services companies…
easyJet selects Sabio for Avaya Upgrade And Technology Support
Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk Europe’s leading airline,…
Sitel UK Raises Funds in Honour of Transgender
Sitel UK contact centre raises funds in honour of Transgender – Day of Remembrance Sitel UK…
Brits Snub Retailers with Slow Customer Service
Three in Four Brits Snub Retailers with Slow Customer Service Research by Interactive Intelligence shows that…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes…
British Airways to Outsource Contact Centre Operation?
British Airways have announced that is considering outsourcing its UK contact centre operation in an effort…
Sainsbury’s Bank Opens Rosyth Contact Centre
Sainsburys Bank has officially opened its new customer service contact centre at Caledonia House in Rosyth.…
Redefining Customer Service in a Multi-Channel Environment
Redefining customer service, planning and colleague engagement in a multi-channel environment Live Webinar Modern and mobile…
Webinar: Best Practices to Create Great Customer Service
Hear best practices to create great customer service Join Enghouse Interactive and Richard Snow from Ventana Research…
Maximising Potential of Multi-Generational Contact Centres
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and…