Improving Customer Experience & NPS Through Quality Assessment

scorebuddy image feb 2018 Scorebuddy ebook Download – Improving Customer Experience & NPS Through Quality Assessment –

Measuring call cente Quality Assurance is necessary to improve NPS and other customer-driven experience analytics that directly correlate with revenue growth.

This 18 page! eBook contains clear insight into:

– Understanding the Customer Journey through Your Contact Centre

– How Call Centre QA Improves NPS and Customer Experience

– Correlating NPS and QA Scoring – Driving Shareholder Value

– How to align Customer Sentiment with Service Delivery


Additional Information

To download the ebook Click Here

 

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