Scorebuddy ebook Download – Improving Customer Experience & NPS Through Quality Assessment –
Measuring call cente Quality Assurance is necessary to improve NPS and other customer-driven experience analytics that directly correlate with revenue growth.
This 18 page! eBook contains clear insight into:
– Understanding the Customer Journey through Your Contact Centre
– How Call Centre QA Improves NPS and Customer Experience
– Correlating NPS and QA Scoring – Driving Shareholder Value
– How to align Customer Sentiment with Service Delivery
To download the ebook Click Here