Kwik Fit insurance have announced that it will close its Uddingston contact centre in Mach 2017…
Category: – Industry News
Industry news from the UK contact centre industry
VoiceSage Add Appointment & Location To Suite
VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite Retailers can now further personalise…
Sabio Jump 10 Places in Megabuyte50 Ranking
Sabio jumps 10 places in Megabuyte50 ranking of Top 50 private technology Customer contact technology specialist…
Geoffrey Insurance Excels at ECCCSA Awards
Geoffrey Insurance excels at customer engagement, winning two innovation awards! Geoffrey Insurance has two reasons to…
RSVP Artists Launch at RSVP Manchester Media City
RSVP Media Response Ltd opened their Manchester branch in October, and is experiencing a fantastic welcome…
Consumer Complacency Puts Personal Data at Risk
Consumer complacency puts personal data at risk – Research reveals that only half of UK consumers…
BT Contact Centre Recruitment For Veterans
BT Contact Centre in South Shields are on a Recruitment Drive to fill 70 roles at…
NHS 111 PRM Named Silver Winner at ECCCSA Awards
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management…
InvestorPlace Deploy Interactive Intelligence Cloud Solution
InvestorPlace Media Deploys Interactive Intelligence Customer Engagement Cloud Solution Broad and intuitive feature-set result in improved…
4Net Technologies Top Status Avaya Edge Partner Programme
4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme 4net Technologies have been awarded…
The ECCCSA Awards – And the Winners are…..
The winners of the European Contact Centre and Customer Service Awards 2016 were announced to a…
Webhelp Wins Gold and Silver at ECCSA Awards
Webelp wins Gold and Silver at the 2016 European Contact Centre & Customer Service Awards Leading…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre…
5 Trends Set to Transform Contact Centres in 2017
5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Aspect Case Study: British Retail and Commercial Bank
Aspect Case Study: British Retail and Commercial Bank Major Banking Provider This customer is a large…
Webinar: WFM Employee Engagement – Why it matters
WFM Employee Engagement – Why it matters In this webinar we will go over the traits…
Banking and Financial Services Top UK Customer Satisfaction
Banking and Financial Services top UK customer satisfaction league Bright report reveals how UK industries perform…
Customers Tired of Having to Repeat Themselves
Customers are Tired of Having to Repeat Themselves Again and Again, Says Aquarium Aquarium Software says…