North East Contact Centre Awards – And the Winners are….

Winning Stars of Region’s Contact Centre Industry Unveiled at Annual Awards – NECCA’17

bgl award 3 cropped feb 2018The ‘shooting stars’ of the North East’s contact centre industry have been revealed at the 15th annual North East Contact Centre Awards.

Amongst the winners included BGL Customer Service, Atom Bank, Sage and Firstsource Solutions, who all have contact centre functions based here in the North East.

Over 350 leading lights of the North East contact centre industry came together on Friday evening to celebrate the achievements of both frontline and support staff that has made North East contact centres among the best in the Europe in 2017.

Back for its 15th year and following record entries, the winners and runners up of this year’s awards were announced during the prestigious ceremony held at Ramside Hall.

Leanne Chambers, Client Solutions Director at greenbean by NRG, said: “It’s fantastic to be celebrating the successes and passion within the North East Contact Centre sector; there have been some outstanding entrants this year. greenbean by NRG is proud to showcase the talent in the industry, congratulations to everyone involved.

The North East Contact Centre Awards 2017 winners and runners up are as follows:

AwardWinnerRunner Up
Contact Centre Adviser of the Year 2017Danny O’Reagan, Atom BankAmy Wemyss, Utilitywise
Multi Channel Adviser of the YearKayleigh Milner, Atom BankPhilip Key, Atom Bank
Sales StarAnthony Hodgson, SageKaren Gray, Virgin East Coast Mainline
Customer Experience ChampionLucy Hogg, SageDevinder Singh, Firstsource Solutions
Inspirational LeaderJohnny Auton, Firstsource Solutions

Ben Evans, Atom Bank
Recruitment Champion
Winner – Sean Gilholme, AtomFirstsource HR Team, Middlesbrough
People Development HeroesSage New Customer Acquisitions TeamAXA Development Academy Team
Contact Centre Dream TeamAtom Customer Support Leadership Team
Barclaycard Social Media Team
Outstanding Contribution to CommunityMI Community Team, BGLCharity & Community Team, Santander
Contact Centre under 50 seatsAtom Bank
Choice Future Planning
Contact Centre over 50 and under 250 seatsFirstsource Solutions Ltd, MiddlesbroughSpark Response
Contact Centre over 250 seats:
BGL Customer Services
Auxillis Information

For additional information on the North East Contact Centre Awards visit their Website

For additional information on greenbean by NRG visit their Website

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