North East Contact Centre Awards 2015 and the winners are….

North East Contact Centre Awards 2015 – and the winners are…. winners of the 2015 North East Contact Centre Awards were announced during a right royal affair on Friday 20 November. Ramside Hall Hotel played host to hundreds of guests at this year’s Best of British themed event which was organised by Sunderland City Council.

After weeks of deliberation the judging panel of eight declared Fusion Contact Centre the winner of the ‘Over 250 seats’ category whilst Home Group took the trophy for the ‘Under 250 seats’ title.

Other winners on the night included Robbie Tinmouth from Virgin Money, winner of the Jewel in the Crown Award, Katie Powell from Sage UK winner of Best New Talent, and Phil Redman from Tesco Bank, winner of the Inspirational Leader award.

Award CategoryWinnerRunner Up(S)
Digital Channel Customer HeroVicky Cairns (Northumbrian Water Group)Kevin Barrass (Virgin Money)
Great British Customer HeroRachel Bell (Virgin Media)Clare Lewis (Axa Insurance) & Lee Cochrane (Sage UK)
Customer Experience ChampionLisa Turnedge (Albany Assistance Ltd)

Joanna Parker (Virgin Media) & Sarah Clark (Axa Insurance)
Jewel in the CrownRobbie Tinmouth (Virgin Money) -
Sarah McParlin (More Than) & Alan Hakin (Tesco Bank)
Inspirational LeaderPhil Redman (Tesco Bank)
David Wilkinson (More Than) & Joanne Melgram (Sage UK)
Best New TalentKatie Powell (Sage UK)Jennifer Burns (London & Country Mortgage) & Bradley Parker (Northumbrian Water Group)
Recruitment ChampionsSSB Sales Recruitment Team (Sage UK)L & C Recruitment & Induction Team (London & Country Mortgages)
Dream Team - Winners The Customer Care Team

Northern Gas NetworksRetentions Team (More Than) & Customer Experience Team (Tesco Bank)
Outstanding Contribution to the Community Fusion Contact Centre, Sunderland Nicola Wyness (Tesco Bank) & Customer Service Centre Team (Home Group)
Contact Centre of the Year 2015, under 250 seats - Home Group
Contact Centre of the Year 2015, over 250 seats - Fusion Contact Centre, Sunderland Information

For additional information visit the North East Contact Centre Awards Website

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