North East Contact Centre Awards. Rainton Meadows Arena played host to hundreds of guests at this year’s Oscar themed event which was organised by Sunderland City Council.
After weeks of deliberation the judging panel of seven declared Barclays call centre the winner of the ‘Over 250 seats’ category whilst London and Country Mortgages took the trophy for the ‘Under 250 seats’ title.Other key awards included Customer Service Superstar, collected by Sarah Leach from AXA, Contact Centre Adviser of the Year picked up by Paul Markey from Virgin Money and Brightest New Star awarded to Becky Scales from Sage Pay.
Customer Experience Superstar
Winner: Sarah Leach (AXA)
Runners Up: Jamie Garside (Barclays)
Nick Warner (Northumbrian Water)
Contact Centre Adviser of the Year
Sales Star
Winner Adam Lane (London and Country Mortgages)
Runner Up: Matthew Robinson (More Than)
Brightest New Star
Winner: Becky Scales (Sage Pay)
Runner Up: Holly Warner (Northumbrian Water)
Leading Light with People’s Choice Award
Winner: Claire Harvey (More Than)
Contact Centre Dream Team
Winner: Mission Control (RSA)
Runners Up: Team Ditchburn (More Than), RWE GBS Employee Relations &Contact Centre Team (RWE GBS UK)
Contact Centre Team of the Year
Winner: Recruitment Team (More Than)
Runner Up: Satellite Support Team for Contact Centre in Stores (Virgin Money)
Best People Developer
Winner: Jim Selley (London and Country Mortgages)
Runners Up:David Newton (Sage Pay) & David Hope (Virgin Money)
Contact Centre of the Year (Under 250 seats)
Winner: London & Country Mortgages
Contact Centre of the Year (Over 250 seats)
Winner: Barclays
Photographs to Follow
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