Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive,…
Category: – Company Info
2017 UK Contact Centre Decision-Makers Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Why the Human Touch is Critical in the Public Sector
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline…
IP Integration Receives Enterprise Partner Award
Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor IP Integration, a…
Choosing Jabra is Affordable and Easy with Cashbacks
Choosing Jabra is affordable and easy with Cashbacks – Claim your Cashback on the Jabra audio…
Flexible Working in The Modern Contact Centre
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centres …
Jabra Introduce The Power of Wireless Conversation
Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…
Netcall Announce Series of Contact Centre Webinars
Change management: making change a success Tuesday 13th June The role of the contact centre in…
If Establishes Completely Cloud-Based Contact Centre Using Puzzel
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel If, the…
Enghouse Help Housing Specialist Achieve 100%
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round The well-used terms “sustainable” and…
Webinar: ECCCSA Chair of Judges Gives Insider Tips
The Chair of the Judges, Ann-Marie Stagg, hosts a webinar at 13:00 on Friday 9 June…
Jabra: The Secret to Spending Less time in Meetings
Want to spend less time in meetings – and more time actually working? Join the club.…
Redwood Technologies Secure Place as G-Cloud 9 Supplier
Redwood Technologies Group Secures Place as G-Cloud 9 Supplier The Crown Commercial Service (CCS) has awarded…
Jabra Launches Evolve 75 Wireless Headset
Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…
Iain Gibson Wins Contact Centre Manager of the Year
Iain Gibson Wins Contact Centre Manager of the Year at National Awards At this year’s UK…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an…
UK National Contact Centre Awards 2017 Winners
On Tuesday evening (15th May 2017) the winners of the UK National Contact Centre Awards were…
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…