Jabra Announces Cashbacks Promotion on Contact Centre Headsets

Jabra Announces Quarterly Cashbacks Promotion on Contact Centre Headsets – Jabra launch new offers on professional…

Content Guru Presented with Queen’s Award for Enterprise

Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September,…

Noetica Host Toward Responsible Outbound Dialling Seminar

Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November…

Jabra Appoints Tero Tolonen as New VP Product Management

Tero Tolonen joins the team to help grow the contact centre and office business at Jabra.…

Manage Average Handling Times in Contact Centres

Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…

Intelecom UK Continue Year on Year Growth with New Customers

Intelecom UK continues year on year growth with new customers, a new team and real-time product…

Business Systems Vocal WordWatch Award Winner

Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…

Tips for Return On Investment on WFM in the contact centre

Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of…

Caravan Club Turn To Sentiment To Power Customer Service

The Caravan Club chooses Sentiment technology to keep ahead of the ever-changing and complex demands of…

Business Systems and Wilmac Strengthen Global Support Alliance

Business Systems and Wilmac Global Partnership Alliance continues to grow in strength well into the second…

The Swiss Army Knife of Customer Service Tools

Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s…

UK Power Networks Nominated for Two ECCCSA Awards

UK Power Networks nominated for two awards at European Contact Centre and Customer Service Awards (ECCCSA)…

5 Tips To Stay In The Zone Within Your Contact Centre

5 tips to stay in the zone within your contact centre –  Holger Reisinger of Jabra…

Fleurop Interflora Contact Centre Comes up Roses

The Problem Fleurop Interflora is the world’s largest flower ordering service, delivering 35 million bouquets annually…

Cortana Can shine with Jabra Headsets – Daniel Gniazdo

Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can…

Jabra Launch Cortana Integrated Contact Centre Headsets

Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…

Content Guru & Teleopti Customer Engagement WFM Partnership

Content Guru & Teleopti to Optimise Customer Engagement through New WFM Partnership Content Guru and Teleopti…

Intelecom Contact Centre as a Service on G-Cloud

Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution…

ECCCSA 2016 Gala Dinner Your Host Fiona Bruce

 Everything you ever wanted to know about ECCCSA 2016 Gala Dinner host Fiona Bruce Fiona Bruce,…

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