Effective customer contact is all-important for any organisation. As your front door to the outside world,…
Category: – Company Info
Jabra headsets Driving efficiency in your Contact Centre
Why Jabra headsets are driving efficiency in your contact centre – PMC Telecom take a look…
Content Guru to Sponsor DigiHealth UK Conference
Content Guru will be sponsoring the DigiHealth UK: Transforming Healthcare Delivery conference in Manchester on 20th…
Content Guru Triumphs at Comms National Awards 2016
Content Guru Triumphs at Comms National Awards 2016 The Content Guru (CG) team was delighted to…
Match Your Contact Centre Service to Young Consumers
Ben Willmott at Teleopti, considers how contact centres can match service to today’s new young consumers…
What Does Customer Engagement Mean for your Organisation?
The phrase Customer Engagement is often mentioned in one and the same breath as ‘Sales’. And…
The 2016 UK Contact Centre Decision Makers Guide
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
Jabra Announces Cashbacks Promotion on Contact Centre Headsets
Jabra Announces Quarterly Cashbacks Promotion on Contact Centre Headsets – Jabra launch new offers on professional…
Content Guru Presented with Queen’s Award for Enterprise
Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September,…
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November…
Jabra Appoints Tero Tolonen as New VP Product Management
Tero Tolonen joins the team to help grow the contact centre and office business at Jabra.…
Manage Average Handling Times in Contact Centres
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…
Tips for Return On Investment on WFM in the contact centre
Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of…
Business Systems and Wilmac Strengthen Global Support Alliance
Business Systems and Wilmac Global Partnership Alliance continues to grow in strength well into the second…
The Swiss Army Knife of Customer Service Tools
Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s…
UK Power Networks Nominated for Two ECCCSA Awards
UK Power Networks nominated for two awards at European Contact Centre and Customer Service Awards (ECCCSA)…