Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…
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1 Week to Enter National Contact Centre Awards
1 Week Left to Enter UK National Contact Centre Awards 2019 – Nominate individuals, teams, and…
The Whole Organisation is a Contact Centre
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience…
Seminar: Digital Transformation In The Contact Centre
Digital Transformation is happening all around us and in the contact centre in particular. New applications…
Reasons to Enter National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards Ann-Marie Stagg, CEO of the…
The Contact Centre: From Physical Asset to Agile Function
We’ve spoken a lot recently about technologies that are shaping the customer experience and helping to…
Digital Channels – Improving Social Customer Service
Colin Hay explores the rise of social media in contact centres. He discusses 7 ways cloud…
4 Weeks Left to Enter UK National Contact Centre Awards
4 Weeks Left to Enter UK National Contact Centre Awards 2019 – Nominate individuals and teams…
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
Digital Transformation in Contact Centres. Millennial Skill Gap?
Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn,…
AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the…
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog…
UK National Contact Centre Awards – Toolkit
Download the 2019 UK National Contact Centre Awards Toolkit and watch the Webinar recording The CCMA…
Teleopti – 5 Steps to Supercharge Your Customer Service
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to…
UK National Contact Centre Awards – Register for Webinar!
UK National Contact Centre Awards 2019 If you want the best chance of getting your written…
CCMA Celebrates 25 Years As Advocates of Contact Centre Industry
CCMA celebrates 25 years as advocates of the contact centre industry “2019 is predicted to be…
Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of…
Nominations for Contact Centre Awards Now Open!
The UK National Contact Centre Awards, organised by the CCMA, are the longest established and largest…