How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
Category: – Company Info
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new…
Redwood Technologies Group Achieves Environmental Certification
The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s…
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…
Content Guru Finalist in IT & Software Excellence Awards
Content Guru have been named a finalist for IT Europa’s European IT and Software Excellence Awards…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Content Guru to Pioneer WebRTC Integration at UC Expo 2016
Content Guru to Pioneer WebRTC Integration at UC Expo 2016 At UC Expo 2016, Content Guru…
Content Guru – Storm Contact:Outbound Application
Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
HSBC takes biometrics mainstream in UK contact centres
HSBC takes biometrics mainstream – Stuart Dorman, Head of Apps, Sabio assesses the customer engagement impact…
Four things not to do with your agent desktops
Four things not to do with your agent desktops – Sabio’s Stuart Dorman takes a look…
Redwood Technologies Group Achieves PCI DSS Certification
The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification Redwood Technologies and Content Guru are…
Sabio secures Gamma Platinum Partner Accreditation
Customer contact technology specialist Sabio secures Gamma Platinum Partner Accreditation – Platinum status confirms Sabio’s ability…
National Contact Centre Awards 2016 – Nominations closing soon
National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
BGL Group chooses Sabio for next generation Verint WFM Project
BGL Group chooses Sabio for next generation Verint Workforce Management project Expected efficiency savings from Sabio’s…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…