The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre
“The Inner Circle Guide to AI, Chatbots & Machine Learning” is the definitive independent analyst report looking at the current reality of artificial intelligence applications in the contact centre.
The 110-page report is free to download, and comes in US and UK versions containing statistics & findings specific to those industries.
The report contains information about:
– AI definitions and terminology
– Use cases for AI in the contact centre
– Improving self-service and assisted service
– Improving the digital channel experience & reducing the cost of contact
– AI-enabled analytics
– Business process optimisation
– Knowledge management
– How to implement AI and avoid pitfalls
– The effect of AI on agents and customers
– The future role of AI in the contact centre
To download “The Inner Circle Guide to AI, Chatbots & Machine Learning” free of charge, Click Here