NICE inContact Highest Scores in Contact Centre Report

NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical Capabilities

Gartner’s latest report can assist in your plans for selecting a cloud contact centre solution. NICE inContact has received the highest scores in four of five use cases in Gartner’s “Critical Capabilities for Contact Centre as a Service” research report.

We invite you to download a complimentary copy of the report to learn:

– 11 critical capabilities for evaluating contact centre as a service (CCaaS) providers
– 5 use cases that reflect the most common configurations
– How vendors are rated as it relates to your specific use case

We believe this recognition of our critical capabilities applied to real-world use cases demonstrates our customer-obsessed business vision and product strategy that is dedicated to helping customers achieve their business goals with NICE inContact CXone.


Additional Information

To download the Gartner’s “Critical Capabilities for Contact Centre as a Service” research report. Click Here

NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

For additional information on NICE visit their Website