NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical Capabilities Gartner’s latest report…
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Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe…
mplsystems included in Gartner Market Guide for Customer Service
mplsystems included in Gartner’s Market Guide for Customer Service and Support Software, Europe. Gartner have published a new guide that…
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre and field service technology…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report – Interactive Intelligence positioned…
iAdvize Named 2016 Cool Vendor in CRM by Gartner
iAdvize Named a 2016 Cool Vendor in CRM Customer Service and Support by Gartner The May 2016 “Cool Vendors in…
Genesys named Leader in 2015 Magic Quadrant
Genesys Recognised for Strong Vision, Comprehensive CX Solutions Genesys, the omnichannel customer experience (CX) and contact centre solutions company, have…
Eptica in Gartner Magic Quadrant for CRM
Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Centre – Inclusion follows global expansion and double digit…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on completeness of vision and…
Altitude Software Completes a Decade in Gartner’s Magic Quadrant
Altitude Software have announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant for Contact Centre Infrastructure”.…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom have announced…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant…
Interactive Intelligence Positioned in Leaders Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how…
Genesys Named Leader in Gartner’s 2013 Magic Quadrant
Genesys have announced the Company has been positioned as a “Leader” in the “Magic Quadrant for Contact Centre Infrastructure” report…