NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…
Tag: Gartner
Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as…
mplsystems included in Gartner Market Guide for Customer Service
mplsystems included in Gartner’s Market Guide for Customer Service and Support Software, Europe. Gartner have published…
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
iAdvize Named 2016 Cool Vendor in CRM by Gartner
iAdvize Named a 2016 Cool Vendor in CRM Customer Service and Support by Gartner The May…
Eptica in Gartner Magic Quadrant for CRM
Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Centre – Inclusion follows global…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…
Altitude Software Completes a Decade in Gartner’s Magic Quadrant
Altitude Software have announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…
Interactive Intelligence Positioned in Leaders Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…