Latest Contact Centre News

White Paper: Are you Ready for Generation Z?

The influence of Generation Z in consumer purchases has been evident for over a decade as this generation increasingly influences consumer purchase volume. Businesses must now turn their attention to creating more and better digital, personalized self-service solutions for these digital natives.

Discover more about impact and influence of Generation Z in this intriguing complimentary white paper authored by Sheila McGee-Smith, founder of McGee-Smith Analytics. You’ll find out how contact centres can begin developing the processes and systems that will enable them to support the “gig economy”.

In addition, you’ll learn more about:
• How designing customer care for Generation Z creates an environment for a larger audience of the Generation Z “at heart”
• Experiences and consumer behaviors that define Generation Z
• Exactly what Generation Z wants from the companies they do business with
• Why having a seamless customer experience is important for all generations

Additional Information

To download the white paper Click Here

For additional information on NICE visit their Website

Contact Centre Webinar 5th November

Holler Box