CCMA Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing With customer service…
Category: – Company Info
Get the Balance Right Between Secure Authentication & CX
It’s more important than ever for providers to get the balance right between secure authentication and…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal…
The Impact of COVID Pandemic on Digital transformation
Impact of COVID on digital transformation plans greater in local government than the NHS Last year,…
Sabio Announces Expanded Partnership with Google Cloud & Twilio
Sabio Group announces expanded partnership with Google Cloud and Twilio Sabio Group, the digital customer experience…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to…
Sabio Group Named EMEA ‘Cloud Partner of the Year’
Sabio Group, the digital customer experience (CX) transformation specialist, has been named EMEA ‘Cloud Partner of…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge…
What Are the Biggest Obstacles Faced in Contact Centres?
What Are the Biggest Obstacles Faced in Call Centres – And What Are the Solutions? Nigel…
UK National Contact Centre Awards 2022 Finalists Announced
Finalists of the UK National Contact Centre Awards 2022 announced as tickets for Awards Night at…
Five9 Official Contact Centre Software Partner of European Tour group
Five9 becomes Official Customer Contact Centre Software Partner of the European Tour group The European Tour…
Sabio Group Unveils Keynote Speaker for Disrupt 22 Event
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speaker for its…
Content Guru Enables Contact Centre Agents use Storm from Mobile Devices
Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices Content Guru, leading…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…
Contact Centres Share their Stories at The European Exchange
Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and…
Puzzel Launch Dashboard & Real-time Reporting
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
With the SCA Deadline Looming – What Happens Next?
With the SCA Deadline Looming – What Happens Next? Rob Crutchington, Director of Encoded, discussing the…