Calabrio ONE Recognised as a Leader in G2 Contact Centre Workforce Report Calabrio, the customer experience…
Category: – Company Info
Achieve your Business Outcomes with IPI Cloud AI
Achieve your business outcomes with IPI Cloud AI – cloud-based self-service apps A lot of businesses…
Banishing Complexity – 5 ways to Turn Theory into Practice
Banishing Complexity – 5 ways to Turn Theory into Practice- Ross Daniels at Calabrio shares his…
Babble Awarded Five9 Contact Centre Partner of the Year
Babble awarded Five9 Contact Centre Partner of the Year for the third consecutive year Babble’s market-leading…
Calabrio Releases Performance Coaching to Facilitate Agent Success
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence – Performance Coaching…
Content Guru and FourNet Join Forces In New Partnership
Contact centre and customer experience technology leader, Content Guru, today announced its new partnership with FourNet,…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers…
Contact Centre Operations: Keep it Simple, Keep it Human
Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content…
How To Successfully Connect Your Hybrid Workforce
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce – 27th of January 2022, at…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI…
Cinos Sign with Enghouse to Strengthen Contact Centre Offering
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector…
The Smart Approach to Resolving Complexity in Contact Centres
The Smart Approach to Resolving Complexity in Contact Centres – Ross Daniels at Calabrio argues the…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…
Boost Your Staff Skills to Improve Customer Experiences
Webinar: Performance Management: Boost your Staff Skills to Improve Customer Experiences How can you use performance…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…