Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI…
Category: – Company Info
The Smart Approach to Resolving Complexity in Contact Centres
The Smart Approach to Resolving Complexity in Contact Centres – Ross Daniels at Calabrio argues the…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…
Boost Your Staff Skills to Improve Customer Experiences
Webinar: Performance Management: Boost your Staff Skills to Improve Customer Experiences How can you use performance…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…
3 Ways to Win the Contact Centre Technology Tug-of-War
3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do…
Calabrio Named an Exemplary Vendor in Ventana Research
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Contact Centre Agent Management Value Index Report…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…
3 in 4 UK Contact Centres are Concerned about Cybersecurity
3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new…
Puzzel Unveils Digital Engagement Solution For Contact Centres
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s…
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent…
Sensée Expands Its Senior Management Team
Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum Sensée, the work-from-home…
Top Tips for Staffing your Contact Centre this Christmas
Staffing your contact centre over Christmas can be difficult at the best of times. But with…
Embrace the Double-Edged Expectations of your Customers
How to embrace the double-edged expectations of your customers – The best customer experiences blend speed…
Contact Centre Staffing: How Many Agents Do You Need?
Contact Centre Staffing: How Many Agents Do You Need? Medallia explains how to get the perfect…
Benenden Selects Sabio For Migration to Cloud Contact Centre
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Benenden Health, the leading,…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Jabra Hybrid Ways of Working Research: 2021 Global Report
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce…
Streamline & Simplify Contact Centre Staff Provisioning Solution
Content Guru Launches New Automated User Provisioning Service to Streamline Employee Administration In Contact Centres Content…