Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speaker for its…
Category: – Company Info
Content Guru Enables Contact Centre Agents use Storm from Mobile Devices
Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices Content Guru, leading…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…
Contact Centres Share their Stories at The European Exchange
Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and…
Puzzel Launch Dashboard & Real-time Reporting
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
With the SCA Deadline Looming – What Happens Next?
With the SCA Deadline Looming – What Happens Next? Rob Crutchington, Director of Encoded, discussing the…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Cloud Technologies Brings Global Reach for Contact Centres
Cloud Technologies bring a global reach – As SVL continues to support our client’s global ambitions,…
Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how…
Cazoo uses Calabrio WFM to Support Contact Centre
Cazoo uses Calabrio Workforce Management to support fast-growing contact centre business – Automated cloud WFM solution…
Payments 2022: The Future of Security & CX Conference
PCI Pal launches Payments 2022: The Future of Security & CX annual conference – Global industry…
Calabrio Empowers Agents on Work-Life Balance
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…
Five9 Jam Session: How Smart is Your Virtual Agent?
Five9 Jam Session: How Smart is Your Virtual Agent? Virtual Event – March 22nd 2020 –…
Content Guru & AXA UK Continue Tech Innovation Journey
Content Guru and AXA UK Continue Technology Innovation Journey With storm® Content Guru, leading customer experience…
PCI Pal wins Best Compliance Product at the CX Awards 2022
PCI Pal has set the standard in the Best Compliance Product category; a fantastic achievement and…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the…
Agent Management Solutions: Ask the Right questions!
Selecting Agent Management Solutions – are you asking the right questions? Ross Daniels at Calabrio looks…