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Streamline & Simplify Contact Centre Staff Provisioning Solution

Content Guru Launches New Automated User Provisioning Service to Streamline Employee Administration In Contact Centres

Content Guru, leading innovator in cloud customer experience solutions, today launches storm® SCIM (System for Cross-domain Identity Management) – its new service designed to streamline and simplify contact centre staff provisioning for large organisations.

storm SCIM improves administration efficiency for large contact centres, by automating agent provisioning and removing the need to manually add, remove or update users. SCIM gives back valuable work time to administrators by automatically provisioning users, freeing up time to spend on more complex matters. With SCIM, an organisation’s provisioning process is completed quickly and securely, creating accounts for new agents right away and removing them for leavers.

Not only does SCIM simplify user identify management, it also provides secure authentication and privacy. SCIM works with storm SSO (Single Sign-On), enabling agents to use the same sign-in for both storm and Microsoft Active Directories, improving agent experience while saving costs and administration time.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented:

“We are really excited about the launch of storm SCIM and to know that our customers will be reaping its benefits. As more and more organisations make the leap to cloud technology, tools such as SCIM are growing in importance and are key to ensuring that provisioning is based on one set of identities and carried out via standardised REST APIs. Though SCIM will empower administrative efficiency in organisations of all sizes, it is especially valuable to larger customers, who will realize the greatest cost and time savings.”

 

 

A leader in cloud communications technology, Content Guru supplies mission-critical Customer Engagement and Experience solutions to hundreds of large organisations across the globe.

Content Guru’s cloud-native omnichannel solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres and customer engagement hubs meet the needs of every customer, seamlessly. storm is used by public and private sector organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and healthcare through to government and utilities.

For additional information on Content Guru view their Company Profile

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